COVID-19 EMPLOYER AND CLAIMANT INFORMATION
HAVE YOU BEEN LAID OFF OR TERMINATED FROM YOU EMPLOYER BECAUSE OF THE ONGOING COVID 19 CRISIS?
THE INFORMATION BELOW IS FROM THE MARYLAND DEPARTMENT OF LABOR WEBSITE. IF YOU APPLY FOR UNEMPLOYMENT BENEFITS AND ARE DENIED, PLEASE FILE AN APPEAL IMMEDIATELY AND CALL LUCHANSKY LAW FOR ADVICE AND REPRESENTATION:
The Maryland Department of Labor’s Division of Unemployment Insurance sincerely apologizes for the difficulties surrounding applications for unemployment insurance benefits. The launch of the new online BEACON One-Stop application was intended to offer Marylanders the opportunity to quickly and easily file all types of claims and weekly certifications entirely online 24/7. The launch of the site has clearly fallen short.
We will be taking the application down nightly between the hours of 1:00 a.m. to 3:00 a.m. to perform maintenance and resolve any ongoing technical issues. While the website will be unavailable to customers during those early morning hours, this time was selected to impact the fewest number of claimants possible.
In order to prevent the overload of the system that users have experienced, we have introduced a virtual waiting line. By entering this system, you will be able to see how many individuals are waiting for site access, receive an estimated wait time that is constantly updated, and sign-up to receive an e-mail when the system is ready for you to access the platform. This will provide more certainty about when you will receive assistance, but, more importantly, it will help ensure the capacity problems the platform experienced in the past do not reoccur.
We are also implementing a new gating system to increase the number of customers who are able to complete their filings with minimal hassle and frustration:
- On Sundays and Mondays, ONLY our customers who are filing weekly claim certifications will be able to file, in order to ensure that Marylanders can receive their payments timely and when needed. If you are unable to file your weekly claim certification on Sunday or Monday, you are not restricted from filing it on any other day.
- On Tuesdays through Saturdays, our customers can file new claims as well as complete all other activities.
We have launched a new virtual assistant on our website to help Marylanders receive answers to their most frequently asked questions about unemployment insurance benefits. You will see the virtual assistant in the bottom right hand corner of your screen.
If you have questions about this new application, please read our BEACON One-Stop FAQs. For help with your username and password, visit our BEACON One-Stop Username and Password Handbook. For additional information about logging into the application, please read our Login Quick Start Guide.
If you have technical questions, please e-mail BEACON.firstname.lastname@example.org. In your e-mail, please make sure to include your full legal name, complete address, phone number, e-mail address, the last four digits of your Social Security number, claimant ID number, and/or a brief description of the issue you are experiencing.
To directly access the new BEACON One-Stop application, please visit https://beacon.labor.maryland.gov/claimant/.